Leasedrive VELO

Leasedrive drives for even greater customer excellence
29 November 2005

Leasedrive Group, the largest independent privately-owned vehicle management group in the UK, has embarked on a new customer service excellence programme.  The ‘i develop – going the extra mile’ programme, organised and run by Human Horizons, is currently being attended by all employees including directors and will be on-going over the next year.

Commercial director, Roddy Graham said: “We have an unrivalled record for customer service excellence but, as a forward-thinking company, we continually strive for improvement.  Our customer satisfaction levels, which currently run above 97%, are no reason for complacency.  We have won many new high profile clients under the new management team due to our excellent record of customer service and it is imperative that we maintain service level consistency with the continued growth of the business.  This new programme has been specifically designed by Human Horizons to further improve the high service levels delivered to our internal and external customers, enhance our overall quality control and give our employees the opportunity to make a real difference.”

Jeremy Hay, managing director of Human Horizons commented: “Every organisation needs to constantly focus on customer service.  The quality of delivery can be a key differentiator for a company, as Leasedrive has discovered over the years.  It is commendable that a company with such a high reputation for customer service should continue to invest in improving standards still further.

“Given the excellence of their staff, we have developed a special high intensive modular approach for Leasedrive.”

All employees attending the half-day ‘i develop – going the extra mile’ programme are due to attend two follow-up mentoring sessions.  The first will be with the directors of Leasedrive and the group commercial development manager.  The second will be with their individual managers.  Reviews will take place over the course of the next year on progress around three key action points agreed with each individual.

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